A dispute among volunteer leaders shows the value of someone who can manage upward as well as downward. That intermediary must understand the needs and egos of senior figures while retaining the confidence of subordinates. A good commander recognizes the skill and uses it deliberately. Done well, the role keeps leadership rivalries from becoming operational friction.
Notable Point · 2:31:11-2:31:51
The officer who can manage both superiors and subordinates
Balancing the egos and needs above and below is treated as a rare organizational skill.