In this leadership analogy, Santa judges whether people are trying to improve things, with room for human imperfection. Creation and destruction often overlap, so the useful leadership question is the direction of effort. Leaders who build a team around a positive purpose are more likely to earn trust and confidence. They also need to explain that purpose to customers or superiors so the organization appears dependable. In a navy or army, clear rules help personnel understand what is expected and act accordingly.
Chapter · 2:12-4:48
Constructive purpose as a leadership test
Santa's naughty-or-nice test becomes a leadership lesson about setting a constructive purpose and making expectations clear to a team.