A reputation for accuracy can make an occasional exaggeration easier to believe. The follow-up also distinguishes telling the truth from disclosing the whole truth. Acknowledging smaller mistakes is presented as a way to preserve credibility when the broader record is reliable. Continually assigning blame elsewhere carries the opposite risk of making an organization harder to trust.
Notable Point · 6:56:16-6:56:50
Admitting mistakes and preserving credibility
The follow-up considers how selective disclosure and admissions of error affect the credibility of public claims.